win777 Privacy Policy

When you create a win777 account, we collect: your full name, date of birth, email address, mobile phone number (used for account verification and transactional alerts), residential address (city, district, country), preferred payment method, and the username and password you choose. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

To comply with our Know Your Customer (KYC) obligations, win777 may request copies of: a government-issued photo ID (National ID card, passport, or driving licence), proof of residential address (utility bill or bank statement no older than three months), and proof of payment method ownership. Document images are stored securely and are used exclusively for identity verification purposes.

We record all financial transactions conducted through your account, including: deposit amounts, withdrawal requests, payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction timestamps, and transaction reference numbers. This data is retained for a minimum period required by applicable financial regulations and is used for account management, dispute resolution, and anti-money-laundering compliance.

When you access the Platform, we automatically collect certain technical data including: IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, pages visited within the Platform, session duration, clickstream data, and geolocation data (country and city level). This data helps us optimise the Platform's performance, detect fraud, enforce geographic access controls, and personalise your experience.

If you contact our support team via email ([email protected]) or live chat, we retain records of those communications including message content, timestamps, and outcomes. If you opt in to promotional communications, we record your marketing preferences and maintain those preferences until you withdraw consent.

We process your registration data and transaction data to create and maintain your account, authenticate your identity when you log in, process deposits and withdrawals via your selected payment method, track your game history and bet records, apply bonus credits and calculate wagering requirement progress, and communicate essential account-related information such as transaction confirmations and security alerts.

win777 is strictly a 21+ platform. We process your date of birth and identity documents to verify that you meet the minimum age requirement and to comply with our KYC obligations. This processing is a legal requirement and cannot be waived. Players who decline to complete KYC verification may have withdrawal functionality restricted until verification is successfully completed.

We use your IP address, device fingerprint, geolocation data, and transaction patterns to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited behaviours. Automated risk-scoring systems and manual reviews are employed where appropriate. Where suspected fraud is identified, we may suspend or close an account pending investigation.

win777 monitors player behaviour patterns — including deposit frequency, session duration, and loss chasing indicators — as part of our responsible gaming commitments. Where our systems identify indicators of potential problem gambling, we may proactively reach out to the relevant player with information about responsible gaming tools and support resources. This processing is carried out in the legitimate interest of player welfare.

With your consent, we may use your email address and mobile number to send you information about promotions, bonuses, new games, and special events on the win777 Platform. You may withdraw your marketing consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

We use anonymised and aggregated usage data to analyse player engagement patterns, identify technical issues, improve the performance and design of the Platform, and inform decisions about new features and game offerings. Where possible, analytics processing uses data that has been anonymised so that no individual player can be identified from the resulting datasets.

To process deposits and withdrawals, we share your account identifier, transaction amount, and payment method details with our authorised payment partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Each payment partner processes your data under their own privacy policy and applicable financial regulations. win777 does not receive or store your full payment credentials (e.g., card numbers or mobile wallet PINs) — these remain with the respective payment processor.

win777 may use third-party KYC service providers to assist with identity document verification. These providers process document images and biometric comparison data on our behalf and are contractually prohibited from using that data for any purpose other than the verification service they provide to win777.

Casino games on the win777 Platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a pseudonymous player identifier and bet/win data necessary to operate the game and calculate outcomes. Your full personal information is not shared with game providers.

win777 will disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. We will endeavour to notify affected players of any such disclosure where legally permitted to do so.

You may request a copy of all personal data win777 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your verified request.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update certain information directly within your account settings; for other changes, please contact support.

You may request that win777 delete your personal data. We will honour erasure requests where we are not subject to a legal obligation to retain the data (e.g., financial record-keeping laws). Please note that account closure is a prerequisite for erasure requests relating to account data.

You may ask us to restrict our processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. During a restriction period, we will store your data but will not process it further without your consent.

Where processing is based on your consent or on a contract, and processing is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to transmit it to another service provider.

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring and direct marketing. Where you object to marketing processing, we will cease that processing immediately. Where you object to other legitimate-interest processing, we will assess whether our interests are overridden by your individual rights.